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Quick navigation to common questions
Cannot connect, slow speeds after connecting, or frequent disconnects? Our troubleshooting guide resolves 90% of issues without contacting support.
Change password, update payment details, upgrade or downgrade plans, and check subscription status.
Platform-specific guides for Windows, macOS, iOS, Android and router configuration.
Payment methods, billing cycles, our 7-day refund policy, and how to request a refund.
Configure VPN on a new device, manage authorized devices, and transfer your license.
Reach our team via live chat, email or ticket. Available 24 hours a day, 7 days a week.
First, try switching to a different server node — especially one of our recommended Kaixin protocol nodes. If that fails, try changing the connection protocol (OpenVPN, WireGuard or IKEv2). Also check whether your device firewall or security software is blocking the VPN app. If none of these work, contact live support with your error message and network details for a tailored solution.
Try switching to a server geographically closer to you — lower latency generally means faster speeds. Check your local network (weak Wi-Fi or carrier throttling also reduce VPN speed). You can also enable accelerated mode in settings or switch to UDP protocol.
Contact us via live chat or email within 7 days of purchase with your account email and order details. Our support team processes refund requests within 24 hours.
Sign into the KaixinVPN client or web dashboard, go to account settings, select Change Password, enter your current and new passwords, and save. If you have forgotten your password, use the reset link sent to your registered email.